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What's the J-curve of change, and why does it matter?
- a.
A type of bell curve
- b.
Performance drops before it rises in significant change; learning costs and lost efficiency produce the dip, the new way's higher ceiling produces the rise — the leader who isn't expecting the dip misreads it as failure ✓
- c.
A scoring system for change efforts
- d.
A musical scale
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What are Kotter's published three criteria for a short-term win that actually builds momentum?
- a.
Quick, cheap, easy
- b.
Visible (many can see it), unambiguous (little room to dispute), clearly related to the change effort (won because of the change, not despite it) ✓
- c.
Loud, fast, repeatable
- d.
Authorized, documented, photographed
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What's Collins's published flywheel concept?
- a.
A type of organizational chart
- b.
Change is like pushing a heavy flywheel — first turn takes enormous effort and produces little motion, by the hundredth turn the wheel moves on its own momentum; no single dramatic push, just disciplined consistent turns in the same direction ✓
- c.
A motivational poster
- d.
A budget management tool
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What's Collins's published doom loop pattern?
- a.
An aviation maneuver
- b.
Organizations launch a direction, lose patience when the flywheel doesn't immediately spin, change direction, get tired of the new direction before it builds momentum, change again — each change resets the flywheel ✓
- c.
An economic downturn
- d.
A meeting that ran too long
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What's the Heaths' published refinement to Kotter's short-term wins?
- a.
Wins should be more frequent
- b.
The easiest wins to produce are bright spots that already exist but aren't yet recognized — identify cases where the desired outcome is already happening and amplify them publicly ✓
- c.
Wins should be larger
- d.
Wins should be paid for
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What's the published distinction between busyness and momentum?
- a.
They're the same thing
- b.
Busyness is activity; momentum is activity that compounds — busyness feels like progress but the change goal hasn't advanced, momentum looks slower but each unit of effort moves the change forward ✓
- c.
Busyness is bad, momentum is good — pick momentum
- d.
Busyness happens in offices, momentum in factories
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What's Maxwell's published Law of the Big Mo?
- a.
Momentum is the enemy of careful planning
- b.
Momentum is a leader's best friend; leaders create it, riders profit from it, critics suffer from it — when momentum is present, problems get solved more easily; when absent, every small problem becomes a referendum ✓
- c.
Big things take big effort
- d.
Momentum is impossible to manufacture
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What's Maxwell's published Law of Priorities?
- a.
Always finish what you start
- b.
Leaders understand that activity is not necessarily accomplishment — 20% of the work produces 80% of the result; identify which 20% and put it first ✓
- c.
Priorities should be set by the senior person
- d.
Treat all tasks equally
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What's the published 80/20 priorities pass for change efforts?
- a.
Do twenty things by week eighty
- b.
List everything the coalition could do, identify the 20% that would produce 80% of the change, drop or defer the other 80% — change efforts fail more often from doing too many things partially than too few things well ✓
- c.
Spend 80% of the budget by month 20
- d.
Eighty meetings per twenty members
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What's the published month-four reckoning, and what's the practical move?
- a.
A quarterly financial review
- b.
Month four is where most change efforts die — initial enthusiasm faded, J-curve dip visible, gain not yet materialized; plan a deliberate momentum push at month three and a visible win for month four to convert the dip into a turning point ✓
- c.
Time to fire the coalition
- d.
The legal deadline for declaring change