Active Listening: seek first to understand

Question 1 / 10Press 1–4

What's empathic listening, and what's its working signal?

1Listening while feeling sorry for the speaker
2Listening with the intent to understand; the signal is being able to describe the other person's frame of reference accurately enough that he says "yes, that's it"
3Listening to find the flaw in their argument
4Listening politely while waiting your turn