Difficult Conversations: holding the room when stakes are high

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• What happened, feelings, identity — running simultaneously

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• Genuine, intense, robust — trades short-term comfort for long-term truth

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• Real feelings defuse; "I feel that you don't respect me" is an accusation

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• Share facts, Tell story, Ask views, Talk tentatively, Encourage testing

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• Able to say hard things without humiliation; built by handling difficult conversations, not avoiding them

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